Shipping policy

Delivery Address

It is the purchaser’s responsibility to ensure all goods delivered to secure addresses (e.g. apartments and units) will be received by the recipient. Alternatively, Hart's will contact the recipient to arrange appropriate delivery time. If the recipient is not present at the time of delivery, our couriers will leave the flowers in a safe location. If the courier is unable to leave the order, we will phone the sender to arrange a new delivery time and an additional delivery fee will apply.

Unsuccessful Deliveries 

All unsuccessful deliveries will result in the goods returned to Hart's Florist incurring additional fees to the purchaser. Collection of goods from Hart's Florist in Camp Hill is available or the redelivery of goods. The redelivery of goods will incur an additional delivery fee to the purchaser.

Same Day Delivery 

Same day delivery guaranteed, when the order is placed by 11am weekdays (Brisbane time) and by 9am on weekends. Any order received after these times will be delivered the next working day. Deliveries to a home address will be made before 7pm. Deliveries to a business address will be made before 5pm. 

Timed Deliveries

Hart's Florist will make every attempt to accommodate your delivery request, but timed deliveries cannot always be guaranteed. If you would like your flowers to be delivered before 12pm, the order must be placed by close of business the day prior, at the latest. We are also happy to take any orders as far in advance as you wish, simply order your flowers online or by contacting our team on 0466 581 999.

Request special delivery instructions for your delivery

Please include with notes on your order, or contact us on 0466 581 999