FAQs

Where do you source your products?

We select the most beautiful and best quality flowers from the Brisbane flower markets and our network of suppliers and growers to make into our flower arrangements. 

Can I pick up from your store?

Absolutely! We welcome visitors to our store within opening hours 7 days per week. You can place an order online and select the pick up option or call to place an order on 0466 581 999. You can have an arrangement made for you while you wait, with walk in orders welcome. 

What days are you open and where can I find you?

We're open 7 days a week. 9am to 4pm weekdays and 8am to 4pm weekends. We are located on the ground floor of the Camp Hill Antique Centre, just past the cafe to the left. 

How much is delivery?

We offer a flat $25 delivery fee to select Brisbane suburbs. For a full list of our delivery suburbs and deliver conditions, please refer to the Delivery page.

When is your cut off for same day delivery?

Same day delivery is guaranteed, when the order is placed by 11am on weekdays and by 9am on weekends. Any orders received after these times will be delivered the next working day. We can sell out of some flower varieties early some days so it’s best to get your order in as soon as possible.

How will I know when my order has been delivered?

We do our best to accommodate delivery requests wherever possible. For an update on your order status please contact 0466 581 999. We won't contact the recipient unless requested or to troubleshoot a delivery. 

Can I see a photo of the order?

Trust your florist to make you something beautiful.  The more room you give your florist to be creative, the better work they will do for you. And if that happens, everyone wins!

What payment options do you have?

Our website takes both Paypal, Debit and Credit card payments. Our retail store has EFTPOS and cash facilities. We accept American Express both in store and online. 

How far in advance do I need to order for delivery?

We offer same-day delivery for any orders placed before 11am weekdays and 9am weekends. Orders will be delivered between 11am and 7pm. Alternatively, if you would like your flowers to be delivered before 11am, the order must be placed by close of business the day prior, at the latest. We are also happy to take any orders as far in advance as you wish.

Are there times during the year that flowers are more expensive?

Working with a natural, seasonal product does see flower prices vary throughout the year. Whilst flower prices are ultimately a sum of supply and demand, Hart's Florist is committed to maintaining the highest quality florals at a very reasonable price. 

Do you work with stylists, architects, photographers, etc?

Yes, at Har'ts we do love to work with all of the above and more. We thoroughly understand the need for a perfect piece to meet a specific aesthetic or match a creative brief. We would love to source a specific product or create a custom piece, and are always happy to offer our floral and plant knowledge to assist.

Do you have Wedding/Celebration/Event packages?

Unfortunately we will not be offering wedding packages for 2025 but we will be able to assist with wedding flowers for 2026 so please send an enquiry to hello@hartsflowers.com for further information. In the meantime, we are happy to recommend one of the many talented local floristry suppliers who specialise in wedding and event installations. 

Do you offer weekly corporate arrangements for businesses?

We are currently offering floristry retail and delivery services only but will be looking to expand into subscription services in the future. Please contact hello@hartsflowers.com to go on the waiting list for updates. In the meantime, we would love to assist with impactful corporate gifting such as closing gifts, customised client gifting and more.   

What if the flowers I want are not in season?

Hart's of Brisbane offers a vast range of flowers. Due to the nature of flower markets and the weather conditions, the seasonal varieties that we work with cannot always be certain. If you have a specific floral request, your safest option is to contact our team on 0466 581 999 and they can consult with you accordingly. There are always incredible floral alternatives on offer if your first selection is not in season.