Refund policy

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us directly on 0466 581 999 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation. All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.

Regretfully, we cannot arrange a resend of fresh flowers or refund if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the issue. Refunds or replacements are issued at the discretion of Hart's Flowers.